Vamo Privacy Policy

Last Updated: 1 May 2026

Vamo is a hyperlocal delivery platform operated by Rish Cloud Tech LLP, having its registered office at:

Desk No. 21 in Cabin 1, No.13-14, 1st Floor, SV Complex, Navodaya Nagar, Kothanur Main Road, J.P. Nagar 7th Phase, Bangalore – 560078.

This Privacy Policy explains how Vamo collects, uses, stores, and protects information while providing delivery and logistics services.

1. Information We Collect

We may collect the following information:

Merchant Information

  • Business name
  • Contact details
  • Pickup addresses
  • Operational details
  • Payment and billing details

Customer Information

  • Name
  • Phone number
  • Delivery address
  • Order details

Rider Information

  • Name
  • Phone number
  • KYC documents
  • Vehicle details
  • GPS and operational data

Technical Information

  • Device information
  • IP address
  • App usage data
  • GPS location data
  • Logs and support interactions

2. How We Use Information

We use the collected information to:

  • Process and complete deliveries
  • Track orders and provide ETA updates
  • Authenticate pickups and deliveries
  • Improve routing and operational efficiency
  • Provide customer and merchant support
  • Send notifications and updates
  • Prevent fraud and misuse
  • Analyse usage and improve services
  • Conduct marketing and engagement activities where applicable

3. Sharing of Information

Information may be shared with:

  • Merchants
  • Riders
  • Delivery personnel
  • Technology and infrastructure providers
  • Regulatory or legal authorities where required

Vamo does not sell personal information to third parties.

4. GPS & Tracking Data

Vamo collects location data from riders to:

  • Enable live tracking
  • Calculate ETAs
  • Improve dispatch efficiency
  • Validate pickup and delivery events through geo-fencing

5. Data Security

We implement reasonable technical and operational safeguards to protect data. However, no digital system can guarantee absolute security.

6. Data Retention

Information may be retained:

  • For operational and legal requirements
  • For dispute resolution
  • For audit and fraud prevention purposes

7. Merchant Responsibility

Merchants are solely responsible for:

  • Product legality
  • Packaging quality
  • Food safety
  • Taxes and compliance
  • Product descriptions and representations

8. Contact

For privacy-related queries, contact:

Email: [Insert Email]
Phone: [Insert Phone Number]

9. Jurisdiction

This Privacy Policy is governed by the laws of India. Courts located in Bangalore, Karnataka shall have exclusive jurisdiction.